A book of the same title was recommended to me by a colleague, so I picked this interview by Guy Kawasaki with the author as an introduction. Customer service is a huge issue for all companies, Bill Price offers some valuable advice here. He identifies excellent self service websites, one example I offer is a company I am close to [...]Billy
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Tieing in with the recent Incite ezine here is another view on pricing. In the current environment, costs are rising as price sensitivity increases. Six tactics from the McKinsey company that can help businesses get pricing right. Getting pricing right is always a challenge in an economic downturn, as decreasing demand, excess [...]Billy
We see a generational gap in many organisations, often highlighted by poor communications and team work. If it is hard to get people from various generations to reach any agreement, it is even harder to do so within a company. Cristina Simón, professor at the Instituto de Empresa in Madrid, Spain, has identified and analyzed the four [...]Billy
I have come across the company 37signals several times over the last few years, via recommendations from developers, clients and an article in Time magazine. They demonstrate a refreshing approach for smaller companies who successfully compete with corporates in technology and other sectors. “I don’t have anything [...]Billy
I liked the movie, and I think this interview with Brad Bird is illuminating. Movie making is a complex business, and managing animators is a challenge! The Quarterly: How important is team dynamics to innovation and creativity? Brad Bird: Making a film, you have all these different departments, and what you’re trying to do is find a way [...]Billy